Transforming Tough Talks into Opportunities for Growth
JOIN US FOR A POWERFUL WORKSHOP THAT WILL TEACH YOU HOW TO MASTER DIFFICULT CONVERSATIONS
Transforming Tough Talks into Opportunities for Growth
JOIN US FOR A POWERFUL WORKSHOP THAT WILL TEACH YOU HOW TO MASTER DIFFICULT CONVERSATIONS
Picture this...
You’re at your desk, staring at the phone or rehearsing what to say before you step into the meeting room.
You’ve been putting it off for days, maybe weeks.
It’s that conversation – the one you dread.
It could be about performance slipping, disruptive behaviour, or a comment that crossed the line.
You know it needs to happen, but you also know what’s at stake: relationships, trust, and the team’s morale.
Your pulse quickens and your hands become clammy as you imagine the person’s reaction.
What if they get defensive?
What if it escalates?
What if you say the wrong thing?
What if……..
Does this sound familiar?
Now imagine this instead..
- You walk into the conversation prepared and confident.
- You have a clear plan and structure to guide you. This has enabled you to have a clear and open mind to enter the conversation with confidence and no judgment.
- You address the issue clearly, with care and professionalism.
- You listen, respectfully respond, and guide the discussion toward a productive outcome
This is what mastering difficult conversations looks like and this is what we will help you achieve.
No-one likes difficult conversations...
As a leader, you rise to the challenge of solving problems, inspiring your team, and driving results. Yet when it comes to delivering corrective feedback or addressing sensitive issues, you seem to freeze.
Even seasoned professionals can falter.
These conversations are not just uncomfortable—they’re essential. They shape culture, reinforce expectations, and build trust when handled well. But without the right tools and mindset, they can strain relationships, impact morale, and erode your leadership credibility.
That’s why Mastering Difficult Conversations was created.
A one-day workshop designed to provide you with scaffolding to confidently address issues as they arise and preserve relationships through the process.
What we'll address together
In this workshop we take a different approach. Instead of leaving you with theories and PowerPoints, we bring difficult conversations to life.
Through realistic, scenario-based role-play demonstrations, you’ll see experienced facilitators tackle tough conversations in action. You’ll observe their strategies, weigh in with your ideas, and evaluate what works—and what doesn’t.
It’s practical, engaging, and deeply impactful. By the end of the day, you won’t just understand the principles of effective communication; you’ll feel ready to apply them.
This workshop is for you if are...
- A leader responsible for addressing performance or behaviour issues
- A 'HR Professional' coaching others through these challenges
- Wanting to develop your capability in this space.
It’s time to move past avoidance and step into conversations with clarity and compassion.
What you'll learn
-
Develop the Right Mindset
Build confidence and flexibility to approach difficult conversations as opportunities for growth. -
Keep It Safe
Learn techniques to manage defensiveness, preserve dignity, and maintain trust during tough discussions. -
Plan for the Conversation
Use a step-by-step planning template to ensure clarity, focus, and productive outcomes. -
Use a Proven Framework
Apply a practical, five-step framework to navigate conversations with structure and purpose. -
Handle Curve Balls with Confidence
Respond effectively to unexpected emotional reactions, deflections, or disagreements while keeping the conversation on track.
What to expect...
- Interactive Learning: Engage in hands-on, scenario-based exercises and live role-play demonstrations.
- Proven Tools: Walk away with actionable strategies, including a conversation planning template and a five-step framework.
- Expert Facilitation: Learn from experienced facilitators who bring real-world expertise and practical insights.
Workshop Details
- Duration: Full-day workshop commencing 9am, concluding 4.30pm (including morning tea, lunch, tea and coffee)
- Location: Smart Precinct NQ, 143 Walker Street Townsville QLD 4810
- Date: Thursday 27th February 2025
- Cost: $595 pp
Reserve your spot today!
This workshop equips you with skills that can transform your leadership and HR practice.
Don’t miss the chance to build confidence, tackle tough conversations, and make a real difference in your workplace.
Have Questions?
Send us an email or call us on (07) 4721 8600 for more details.